The R rip-offs

No prizes for guessing what "R" is when I am talking about a very popular phone service mainly to call India from the United States. Sometime R introduced a new toll-free number for calling countries other than India. And I use this service a helluva lot for obvious reasons. Except that the service is sooo darned horrible that I plan to find new plans that would not just rip me off rate-wise but will most certainly not rip off minutes even though the call's not connected. What's been happening is that the automated voice says "Please stay on the line...." and it fades away into oblivion before getting cut, even. And then when you call back, the minutes have reduced. When its a cell phone number that you are calling, you get a measly 27 minutes or something per 5 bucks. And each time you call and it does'nt connect you lose a minute. And I have lost at least a 100 such minutes. And then what? I email Customer Service saying that they are cheating me. And they respond asking me to take it up with my credit card company. Not only do they not charge my friend taxes, which they charge me religiously each time I make a purchase, once I replied to their lousy email saying it was their fault all the way, they responded with a "good-will gesture" by crediting my account by................. $0.328. What the &%$&^)!(*$^ is that? Thats even lesser than the taxes I pay per 5 dollars! I have never felt more insulted. R's just losing my ~$50 a month service. Not that they care.